1. Who We Are

This Privacy Policy explains how GREEN NEST (a brand of WeDo Services and Trading, Doha, Qatar) collects, uses, and protects personal information when you use our website at greennestliving.com, communicate with us through WhatsApp or other channels, or place an order with us.

2. Information We May Collect

Depending on how you interact with us, we may collect the following personal information:

• Your name
• Phone number
• WhatsApp messages you send to us
• Delivery address
• Location pin, when you voluntarily share it
• Order details, including items, quantities, and selected delivery options
• Payment method selection (we do not store full payment card details)
• Records of customer service interactions
• Transcripts of voice notes, if you send voice messages to us
• Ad referral or attribution metadata, where provided by Meta platforms

3. Why We Use Your Information

We use your information only as necessary to:

• Answer your enquiries
• Process and fulfil your orders
• Arrange delivery to your address
• Provide customer support
• Manage damage-on-arrival and returns cases
• Improve the quality of our products and service
• Measure the performance of our advertising, where applicable
• Maintain security and audit records as required

4. WhatsApp and Meta

GREEN NEST communicates with customers through WhatsApp Business Platform, which is operated by Meta Platforms Inc. When you message us via WhatsApp, your messages are transmitted through Meta’s infrastructure. Meta processes this data under its own Privacy Policy and Terms of Service, which are separate from this policy. We encourage you to review Meta’s privacy terms at meta.com/privacy if you have questions about how Meta handles your data.

5. AI-Assisted Customer Support

GREEN NEST may use AI-assisted systems to support its customer service operations. These systems may be used to:

• Answer common customer questions
• Interpret text or voice messages
• Help prepare order confirmations or updates
• Suggest responses to customer service agents
• Support internal customer service workflows

All AI-assisted activity is governed by approved GREEN NEST business information and escalation rules. Where a query requires human judgment, it is escalated to a member of our team.

6. Voice Notes

If you send a voice note to GREEN NEST via WhatsApp or another supported channel:

• The audio may be temporarily processed to produce a text transcript
• The transcript may be retained for customer service, order, or audit purposes
• Retention of the raw audio file is minimised in accordance with our business settings and the platform provider’s policies

7. Orders and Delivery

Information you provide when placing an order — including your delivery address, location pin, and order details — is used only as reasonably necessary to fulfil and deliver your order. We do not use this information for unrelated commercial purposes.

8. Data Sharing

GREEN NEST does not sell your personal information to third parties.

We may share your information only with service providers who help us deliver our services, including:

• Meta / WhatsApp (customer communication and, where applicable, advertising measurement)
• Hosting and cloud infrastructure providers
• Delivery and logistics providers
• Payment-related service providers, where applicable

Each provider receives only the information necessary to perform their specific function and is not authorised to use it for other purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the following purposes:

• Processing and fulfilling your order
• Providing customer support
• Accounting and financial audit obligations
• Compliance with applicable legal requirements
• Maintaining security records

When information is no longer required, we take reasonable steps to delete or anonymise it.

10. Your Rights

You may contact us at any time to request:

• Access — a copy of the personal information we hold about you
• Correction — correction of any inaccurate or incomplete information
• Deletion — deletion of your personal information

Deletion requests are subject to any legal or regulatory obligations that require us to retain certain records. We will respond to your request within a reasonable time.

11. Contact

For privacy-related enquiries or to exercise your rights, please contact us:

Email: greenestliving@gmail.com
Business: WeDo Services and Trading, Doha, Qatar

12. Cookies and Website Data

This website uses functional cookies to operate essential features, including:

• Shopping cart session management
• Checkout process continuity
• Login session management for account holders

These cookies are set by WooCommerce and WordPress and are necessary for the website to function correctly. They do not track your browsing behaviour across other websites and are not used for advertising purposes.

This website does not currently use analytics cookies or advertising tracking cookies. No third-party analytics or advertising scripts are active on this site at this time.

This policy may be updated from time to time. The effective date at the top of this page indicates when it was last revised.